FAQ

The mission of Haven House Services is to help youth be safe, supported, and successful.

While across our programs, we serve youth ages 6 - 24, the majority of youth served are between the ages of 11 and 17. We serve youth experiencing homelessness, youth in crisis, and youth having trouble at home, school, or in the community. 

Haven House Services runs 10 programs that reach approximately 1,200 youth in need and their families each year. Our wide range of unique programs provide a lifeline to youth in our community - whether they are homeless, in-crisis, facing legal issues and/or having problems at school or home. We believe that all youth deserve opportunities to be successful. For a complete description of the programs below visit our website at www.havenhousenc.org.

Crisis & Homeless Programs:
Wrenn House
Transition in Place
Street Outreach Program

Intervention and Diversion Programs:
Second Round Boxing
Community Alternatives Program
Restitution & Community Service
Juvenile Diversion Team
Juvenile Assessment Team
Multi-Systemic Therapy
Outpatient Therapy

The majority of services are provided free of charge. Many of the youth and families that we work with are low-income or living in poverty. We do not want income to be a barrier to getting help for the youth we serve.

Haven House's main office is located at 1008 Bullard Court, Raleigh, NC 27615. This site houses administration and programming staff for all programs except our Wrenn House youth shelter. Wrenn House is located at 908 W. Morgan St. in Raleigh, NC. 

No. Haven House provides a wide range of services for Wake County youth that are delivered at two physical sites, as well as in the homes and communities where youth live. We do operate Wrenn House, a temporary shelter for youth who are homeless, have run away, or are in a crisis situation.

No. Haven House is a 501(c) 3 organization whose programs are supported by diverse funding including donations, fundraising, foundations, and government grants/contracts. While we work with many churches and faith-based organizations to accomplish our mission, we are not a faith-based organization.

Haven House Services measures success around four (4) important long-term outcomes:
--increases in school performance
--increases in safety, stability, and supportiveness of home/living environment
--increases in independent living success; and
--prevention and/or decreases in involvement in the court system.

Haven House is a 501(c) 3 organization whose programs are supported by diverse funding such as donations, fundraising, foundations, and government grants/contracts.

Your donations support our 10 programs that assist approximately 1,200 youth and families each year right here in our community. Financial gifts help us house homeless youth, provide intensive therapy to families, keep kids out of the court system, build skills that lead to improved school performance, teach youth about leadership, discipline, and healthy habits through an after school program, and deter vulnerable youth from participating in gangs.

Yes, you can choose to make your gift a recurring gift on the donation form. 

If you aren't sure of your company's process (many have a way for you to apply online) or you need to submit a nonprofit contact, please reach out to Shannon Walters, Director of Development, at swalters@havenhousenc.org. We would be happy to help you with the process. 

For our current in-kind needs, you can check out our Wish List on our website at http://www.havenhousenc.org/wishlist. If you are interested in organizing a donation drive, have a special skill, want to inquire about bringing a group for a workday, or are interesting in potentially working on one of our leadership committees or board, please send an email to kbloom@havenhousenc.org. 

All donations should be mailed to:
Haven House Services
1008 Bullard Court
Raleigh, NC 27615

Please make all checks payable to Haven House Services. The note should include 'Annual Campaign' and the specific fundraiser, if applicable.

Click on the home page and begin typing the first or last name. Your options will display as you type.

Any donation made online should post immediately. If an online donation does not post within 5 minutes, please contact us.

Haven House Services is a 501c3 organization. All monetary donations are tax-deductible to the extent allowed by law. For your records, our tax ID number is 56-1073632.

If you check this checkbox, you will be charged the amount indicated next to the checkbox. This amount will also be visible to the non-profit. However, on the fundraising page, your intended - initial donation amount will be displayed.

Yes. For Canadian donations made online with a credit card, the amount entered in the online donation form will be in U.S. dollars.

Any donor who mailed their donation and provided an address will receive a receipt via mail once the donation has been processed. 

Yes, anyone who donates online, regardless of the amount, will receive a receipt via email.

A Tax ID number identifies Haven House Services as a 501(c)(3) non-profit Organization. The Haven House Services Tax ID number is 561073632

When you make a donation online, you can designate what you want to appear as your recognition name on the participant's Honor Roll. This may be your name, or it could be something such as "From the whole Wolf family" or "in memory of Aunt Cathy."

It is not a good idea to send a cash donation in the mail. You may drop off the cash at Haven House Services along with your information or you can deposit the cash into your checking account and send a personal check from your account.

Any donation made online should post immediately. If your donation does not post within 5 minutes, please contact Haven House Services.

You can't enter a check online. If you receive a check, just let Haven House know the amount and the check number, and they will add it as a pledge to your page. Then, mail or deliver the check to Haven House. 

A Tax ID number identifies Haven House Services as a 501(c)(3) non-profit organization. Many donors will request this number to validate their donation as tax-deductible. The Haven House Services Tax ID number is 561073632 .

As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll.

Log in with your email and password to visit your headquarters page. Select My Fundraising Report on the left side. You will then find a list of all of your donors as well as a list of all donors to your team .

To easily send thank-you emails to donors, follow these steps:

1. Log in to your fundraiser dashboard by clicking the "My HQ" link in the top right
2. Click "My Fundraising Report" in the left sidebar
3. Locate the donor/donation you'd like to thank, and click "Send Email" (If the donor didn't submit their email address, this option is unavailable.)
4. Type the message in the pop-up window, and click "Send Email"

You are receiving these emails because we would like to keep you updated on your fundraising efforts. If you wish to stop receiving these updates, please login to your headquarters and edit your account preferences.

A personal URL is a shortened link to your team or personal page that you can send to friends and family in emails. A personal URL will look like this https://havenhouse.rallybound.org/ben.

When a donor makes a donation online, s/he can enter text to appear on the fundraising honor roll. This may be the donor's name, or it could be something like "From the whole Wolf family" or "In Memory of Aunt Cathy".